General Principles

  • Generally a service request or referral should be made if a child/young person appears to have additional needs and the need cannot be met solely within the referring agency.
  • If the child appears to be at risk of significant harm then a referral should always be made directly and immediately to Merton MASH (Multi-Agency Safeguarding Hub).
  • Consult a manager or the agency’s designated Child Protection Adviser if in doubt.
  • Confidential information should be shared on a need-to-know basis.
  • Generally, a referral should only be made with consent.
  • Be clear that this consent can be overridden when the child’s welfare is at risk.
  • All referrals should be made in line with the worker’s agency procedures, using
  • Where there is disagreement about accepting a referral, see Conflict Resolution and Governance Section.

Specialist Risk Assessment and Referral Pathways:

For further guidance and protocols on specific specialist safeguarding areas, visit Merton Safeguarding Children Board (MSCB) Procedures and Protocols